Account Representative

Wire Belt Company of America, Inc., named one of the “Best Companies to Work For” by Business NH Magazine many times over, has a job opportunity available on their Sales and Marketing Team. Wire Belt offers a very competitive base salary that is commensurate with skill set and experience.  In addition to a very competitive base salary Wire Belt offers an excellent benefits package that includes Health Care, Dental, 401K, Profit Sharing and more.

Wire Belt is seeking a passionate individual to fill this position at its headquarters in Londonderry New Hampshire. Bachelor’s Degree in Business or a related field is a requirement. Experience in working in a fast-paced environment, or in working with people, over the phone, to solve problems is a plus. Wire Belt will work with the successful candidate on product training and applications knowledge.

Wire Belt’s stated mission is to keep manufacturing growing in the United States, and New Hampshire, by being a lean, green, values driven team. Our company’s vision is to make Wire Belt the most preferred, respected, and trusted metal conveyor belt manufacturer in the world.

We’re seeking an individual who will strive to perform at that level and aim to continually improve while exhibiting our values:

Family: Our employees and our business partners are a team bound together by a common purpose; to respect, trust and learn from each other. To succeed together. We have each other’s back.

Innovation: We believe that change is a way of life fostered by encouraging creativity and learning.

Integrity: We do the right thing in all circumstances.

Ownership: We build trust and teamwork through effective communication, execution, and accountability.

Fun: We encourage a culture that loves to serve our customers, community, and each other.

Summary of Account Representative Position:

The Account Representative’s responsibilities include supporting the front-line sales function of the organization by working with Field Sales Representatives, Technical Service Staff, and directly with customers via phone, to field questions, relay information, process orders, and issue quotes for Wire Belt products. This position is fast paced and requires a high degree of detail as well as the ability to solve complex problems. For the right candidate, this position could be the launch pad for a career in Field Sales. The field sales career progression path may require relocation somewhere in the Continental US.

Account Representative Responsibilities Include:

  • Handles, coordinates, and responds to all incoming telecommunications (phone, e-mail, voice- mail, fax, etc.) inquiries from customers and potential customers.
  • Processes requests for and documents all customer proposals through the ERP system.
  • Responsible for documentation and updates in the corporate CRM system to maintain and update the company’s knowledge base.
  • Processes customer purchase orders through the ERP system’s order management module and ensures accuracy of all aspects of customer orders.
  • Communicates frequently with field sales team to transfer knowledge of customer issues, customer requests, competitive information, and or general intelligence related to their accounts.
  • Works closely with technical services to help customers determine the correct solution for particular applications.
  • Must learn and know Wire Belt product nomenclature and designations in order to handle and process customer requests for information, quotations, and order processing.

Other Requirements

Ability to apply mathematical operations to complete business tasks.  Ability to recognize problems, collect data, establish facts, and relay information to the appropriate team members. Ability to interpret and communicate a variety of technical product information, and product specifications to others.

Apply Now!